I must say, the thought of spending more than a few hundred bucks on a bike just a few months ago seemed very much against my grain. I had a very nice hybrid bike that did just what I needed and I got a great deal on it to boot. So spending what I did this week on a two wheeled self-propelled vehicle seemed way out of character. (I'm sure that the egging on of the like of jobrotha, Mike and Jenny had NOTHING to do with it!)
As I've chronicled here, after three rides, I've had chain problems on each one. I'm notoriously lazy when it comes to returning things or fixing things so taking the bike back to the store not once, but twice is, too, out of character for me.
Nevertheless, I did take it back again yesterday.
This time, the folks at Race Pace really took care to fix the problem.
First of all, I knew going in on a Saturday afternoon would be a challenge. They were packed. I found a repair tech who said he'd look at it right away. I left the store and came back an hour later. When I got back, the tech said he was going to take it on a test ride. Sure enough, he was able to replicate the problem, even after his tweaking.
In comes Earl, the head mechanic. Earl explained that my problem is not uncommon for Trek's, that the fix is to replace a clamp that holds the derailleur, which he has now done. He also took the time to give me some lessons on changing gears. I took the bike out for a spin and could not replicate the problem. Yeay!
The folks at Race Pace have been terriffic. I have really seen the value in the service that they provide. They are helpful and knowledgeable and it's great to know that they stand behind what they sell. I often wonder where customer service has gone these days. For sure, I've found it here!